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Warning from Hampshire Trading Standards Service - Doorstep callers selling paintings and artwork - Fareham & Eastleigh areas


Hampshire County Council’s Trading Standards Service is warning the public to be wary of cold callers at the door offering paintings and artwork. The cold callers are claiming they are deaf students. Reports have been received from the Fareham and Eastleigh areas, but the warning applies to all of Hampshire.


Although consumers have statutory rights when buying at the door, including a 14 day right to cancel for goods over £42, the right to a refund, replacement or repair if the goods are faulty, falsely described or not fit for purpose. Those rights can only be exercised if the seller is a trader, and if they give full and correct contact information. Trading Standards recommend residents do not buy goods at the door.

 

Members of Hampshire County Council Trading Standards Buy With Confidence scheme are fully audited to ensure their trading practices are legal, honest and fair. All members have been checked for trustworthiness and compliance with consumer protection laws. Details can be obtained by telephoning 01962 833620, emailing  or via the website


Warning from Hampshire Trading Standards Service - Doorstep callers selling mattresses - Fareham area

Hampshire County Council’s Trading Standards Service is warning the public to be wary of cold callers at the door offering mattresses or memory foam mattresses for sale. The sellers may claim the mattress is Dreams or Bensons for Beds liquidation stock. Reports have been received from the Fareham area, but the warning applies to all of Hampshire.


Although consumers have statutory rights when buying at the door, including a 14 day right to cancel, the right to a refund, replacement or repair if the goods are faulty, falsely described or not fit for purpose. Those rights can only be exercised it the seller is a trader, and if they give full and correct contact information.

Residents are urged to be aware of safety implications in purchasing mattresses at the door. Mattress filling must comply with product safety legislation the Furniture & Furnishings (Fire Safety) Regulations 1988, and be correctly labelled. The label should look like the example below and be positioned so it can be easily seen.


Any mattress not bearing this label may not comply, and you are advised not to buy them until you have obtained expert advice - for example, from the original manufacturer.


Members of Hampshire County Council Trading Standards Buy With Confidence scheme are fully audited to ensure their trading practices are legal, honest and fair. All members have been checked for trustworthiness and compliance with consumer protection laws. Details can be obtained by telephoning 01962 833620, emailing or via the website

If anyone has any information about traders who are cold calling or requires any advice on doorstep crime they can contact Hampshire County Council's

Quick Response Team on 01962 833666

(Monday – Friday 0900hrs to 1700hrs)

where specially trained officers are on hand to provide advice.

If assistance is required outside of these hours please contact Hampshire Police on their non-urgent number 101 or dial 999 if you feel threatened or intimidated.

Hampshire County Council Trading Standards Service

Montgomery House Monarch Way

Winchester Hampshire SO22 5PW

Tel: 01962 833620

Fax: 01962 833698

E-mail: ts.safeguarding@hants.gov.uk